When we send emails to students notifying them they'd been selected as a recipient of a scholarship, we often get replies back asking if this is legitimate or not. They're unsure because the email itself does not look branded as if it were coming from the University. I've added our logo but would like the ability to customize more than that -- font, colors, etc.
Client Name "shard name" | syracuse |
User | Stewardship Admin |
Functional Unit | Communications |
Employee Name | Kelsey Gallipeau |
Yes please! The emails don't look legitimate or secure. Please add more customization options, particularly more merge fields for all email templates, which would add credibility and a human touch to communications (like addressing them by their name and/or salutation rather than their username).
We have also encountered this issue and departments in our organization have asked for the ability to add logos, colors, and other branding.