Problem Statement: The Fund Period email that informs System Administrators that there are opportunities without a Fund Period configured does not have its template viewable to System Administrators. This causes confusion to system users wondering the nature of the email, the email's legitimacy, and what action, if any, should be taken.
Solution: Similar to other Admin level email notifications about scholarships ending or freezing, please expose this email templates in the Admin tab of the Communications page. Allowing users to see and know this email exists gives the email legitimacy and significantly mitigates calls/tickets to customer support and services regarding it. Going one step further and allowing this email to be modified, allows both BB staff and/or Customers to brand and optimize the language in this email so it not only has legitimacy, but can also better inform its recipients why they are receiving it and what action can/should be taken.
Client Name "shard name" | Other |
User | System Admin |
Functional Unit | Communications |
Employee Name | University of Alberta |