Additional help text File Upload Question Type

Sophia Tsai at the University Of California, San Diego would like the ability for the system to automatically add text next to the Browse/Choose File area informing users that they cannot use special characters.

  • Jessica Beatty
  • Jan 19 2019
  • Reviewed: Voting Open
Employee Name Jessica Schildwachter
Client Name "shard name" ucsd
User System Admin , Opportunity Admin, Applicant
Functional Unit Apply-to , Questions, Files
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  • Keith Brown commented
    31 Jan 16:12

    I know I already posted on this issue this month, but I must have received 10+ emails about this error in just the last 3 weeks. I'd think this would be an easy issue to resolve (at least making the error message VERY clear to folks), so I'd like to nudge this one along again. Thank you

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  • Keith Brown commented
    08 Jan 16:01

    I get more emails about this - special characters in file names causing upload issues for recommenders - than any other issue in our support inbox. If BAM could please find a way to allow special characters or to make it much clearer to users how to address the error, it would save us a TON of time

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  • Tina Phifer commented
    May 02, 2022 19:52

    Yes, this would be very helpful! I have started added help text to any file upload Q to prevent this, but it's a common problem users have. They want to upload something called Jane.Doe.pdf and the system gives them an error.

    It would be helpful if they got a clear error message when they tried this, explaining the problem.

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