An applicant enters reference information (name and email address) on their application and saves, generating email. Unfortunately, applicant entered the wrong name (or misspelled it). Applicant returns to general application, clicks "Add New Reference", and enters reference info anew, this time with the correct name spelled, but keep the same email, as that was correct the first time. It appears the AW system, upon seeing the same email address entered, does not update/replace the old reference information, but rather just keeps the original information. The reference is left with a misspelled first name; although the reference email does re-generate as if it were a new reference, but again, uses the misspelled name. The system does not seem to be acknowledging a change to the reference field by an applicant if only the name is changed and not the email.
Expected Result: Allow reference name to be updated by the applicant if the reference has the same email.
Employee Name | Micco Fay |
Client Name "shard name" | stockton |
User | Applicant |
Functional Unit | References |