IU (Indiana) has come across an issue where one of their opportunity administrators made initial award offers with blank award amounts. This triggered offer emails with "$0.00" pulled in for the {{ application.amount }} merge field -- not ideal.
They figured out the issue on their own and I did confirm with them that a dollar amount is required to be entered by the admin. Additionally, I can see where the ability to update the category w/ blank award amount is helpful, if not necessary.
However, I was going to recommend as a "safeguard" that they put in a minimum award amount of $1.00 on their opportunities to potentially catch/flag any award amount accidentally left blank. But in testing, it seems that the minimum award amount only works if there's otherwise some sort of dollar amount in there... if the award amount is left blank, the system will carry out that update of $0.00, even if there is a minimum award amount threshold in place.
I'm not sure what the solution would be, but it seems to me that there should be a way to prevent offers with blank amounts from saving or translating to $0.00 and/or make the min award amounts more "strict" in that category changes can't occur if that minimum is not met.
Let me know if I can provide any more details on this.
Employee Name | Brooke Butler |
Client Name "shard name" | IU |
User | Opportunity Admin, System Admin |
Functional Unit | Communications, Awards |