Client uses reference questionnaire to request transcript uploads.
Client says applicants get confused by the default text of the hyperlink, "Add a New Reference." The client is having to deal with numerous applicants on an individual basis to talk them through the process of uploading transcripts. Client says the instructions provided in body of question do not seem to make a difference.
Employee Name | Nora Miller |
Client Name "shard name" | tccd, ashlandcountycommunityfoundation |
User | System Admin |
Functional Unit | References |
"Replace Reference" (as rec'd by TCCD) would be a great alternative! Many students keep adding new References and don't realize they are indeed replacing it.
Rhonda Seyfried at Tarrant County College District (tccd) would like to be able to customize text in the "Add a New Reference" hyperlink as well. She has a different use case, she would like to customize her text to read something along the lines of "Replace Reference" because she says the instructions are confusing to applicants and they think they are adding multiple reference requests rather than replacing the existing request on their application.