Award Management needs to offer DMARC/custom DKIM records
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Jen Jonsgaard
- May 20 2019
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| Client Name "shard name" | nursing-wsu |
| Employee Name | Jen Jonsgaard |
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SPAM filters/email security don't allow for system to get through. Allow custom DKIM keys to be made for institutions
Merged We've had a major decrease in emails from AcademicWorks getting through to our users (students and faculty) due to updated email security from our institution. I've tried to share the documentation already available from AcademicWorks/BAM, but the...1 Shipped
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Campus DMARC Policy will eventually block all BlackBaud emails from being delivered to students
Merged 1. BlackBaud is using their own default DKIM signature whose domain does not match the "From" address domain. The DKIM signature shows "d=academicworks.com;" and the From address has the domain ucdavis.edu. This is a limitation of the vendor per t...0 Shipped
Related Enhancements
Each site now has the ability to set up custom keys in order to pass DMARC policies. You can find additional information in help article below, or by joining our Product Update Briefing next Wednesday, April 21
https://webfiles.blackbaud.com/files/support/helpfiles/award-management/content/am-stewardship-dmarc.html
This is very important for our campus, as well. Our faculty are getting frustrated because they can't even access password reset emails. Our opportunity admins are getting frustrated because they need to manually upload letters for references. Our students aren't getting notices that they have awards. Please make this happen ASAP. Other Blackbaud products that our campus uses have this available, and it doesn't make sense that Award Management does not.
This is a must. Email phishing is a growing concern and DMARC is a standard and effective solution for email authentication to prevent phishing and spoofing. Any vendor that sends emails on their client's behalf must support DMARC.