when References and Reviewers change the tab on the sign in page and fail to log in, the tab switches back to Applicant tab. If you don't notice, you will continue to sign in on the applicant tab
Employee Name | Michelle Dotzenrod |
Client Name "shard name" | tccd |
User | Reviewer, Reference |
Functional Unit | Authentication |
We've received the same request from losrios (see merged enhancement). Description below:
"This is our second year with the system, so there are many users who created account for the first time last year, and are coming back again this year. In the time that elapsed, they've forgotten their password. The issue that's frustrating people and taking a great deal of my time, is that if they enter it wrong once on the Reference/Reviewer tab, it immediately takes them to the Applicant/Administrator tab, and they don't notice as it looks mostly the same. So they try again, and this time hey are looking at the Student Application. So they sign out, and try again, and at that point, they get frustrated and contact our offices. I've had dozens, and dozens of these. I really wish that it would stay on the same Reference/Reviewer tab after a bad password"
This would be useful to TCCD. Their faculty/staff are assigned two campus emails, so the RID API would not be extremely helpful, especially with references when students use the two different emails interchangeably, ignoring the instructions provided to only use a specific email when entering reference request. Even with reviewers, however, they have ongoing problems getting them to sign in locally. If the tab could persist permanently based on how they initially login, this would solve a lot of their problems.