CSUPOMONA is asking for this feature as well.

UM would love to be able to create an automatic regret letter that customizes with a name merge field, just like the award offer notification also.

UCLA would love to offer cusotmize regrets as well on the opportunity level.

CSULB would love this enhancement as it allows us to provide closure to students and we believe it is an additional customer service touch. We currently do this infrequently as ad-hoc emails but it does take a lot of time. It can even be a scheduled communications.

UW Madison would also like to be able to send regret emails/ notifications from the conditional application level. Regrets would go to any student that completed the conditional application and did not have encumbered funds for any associated opportunity.

UW Madison is still very interested in this happening. Many of our opportunity administrators like to send out opportunity specific regret letters after their cycle is complete. Since we have so many cycles running throughout the year, there isn't one good time for everyone. 

See additional use case from Utah in merged enhancement; description below -

"We were wondering if it would be an option to include regret letters as a feature that can be part of the communication piece at the individual opportunity level. Many of our departments have asked for this. We could possibly create a new category to put students in for regret in order to initiate the emails."

UWOSH would also like this enhancement. This is one of our biggest complaints from Opportunity Admins.

Hi Carrie, 

The idea you are referencing was one I submitted accidentally without my information :)

I am so glad to hear others would like this!

Please see merged enhancement AWARDS-I-31 for similar request from Colorado. Description below - 

"Each year we struggle with deciding to send a "So Sorry/Not Selected" email to students who complete the General Application who were not selected for an award. Due to departments having different awarding timelines, sending a blanket communication is confusing to students.

To provide better service to our students, we would like to suggest adding a "Not Selected" Communication option in the Communication section of each opportunity. When awarding, our university Scholarship Administrators would like to notify students that they were not selected for individual opportunities and personalize that communication to include resources and content that pertains to the individual opportunity. The idea would be if a student is categorized to "Not Selected", the email would generate to send to all students in that category.

This would go in the Communication section next to the 'Post Acceptance' comm template."

FSU would like the ability to create a custom declination status that will trigger to an email just like offered once moved. The regret emails cannot be used as they open and close at different times. Adhoc emailing 100s of applicants per opportunity is going to be quite tedious being they can only do 50 at a time in each opp. Please add FSU Mary Ann Parks

Keith Brown from wisc would also like this feature

Wesleyan would also prefer the Regret Email to be tied to the CA because they don't use a general application at all. They use their system for Scholarships, which basically just matches applicants to specific funds and they don't need to do anything but write a Thank You letter, and Grants, which is a much more labor intensive process that requires applicants to submit a detailed CA and apply to a few grants specifically. 

Right now, the admins just go to the CA grid filter for Submitted Applications and a 0 in the Encumbered Funds column to find applicants that weren't chosen for a grant. Then they send ad hoc emails to the applicants. Having a CA-level Regret Email would make things a little easier for them.

SUNY Suffolk would also like but at the conditional application level. Their general application is one question that then directs applicants to a specific CA (continuing students vs new students). Most applicants answer the GA question but don't complete the CAs, so it would better for them if the Regret was tied to the CAs.

Erin Schwartz from iastate would also like this enhancement, specifically at the Conditional Application level.

samantha brodey from utah would also like this